Frequently asked questions

Your first consultation and case evaluation are free and carry no obligation. We'll review the facts and give you an honest assessment before you decide whether to proceed.

Anything that documents what happened: dates, amounts, payment methods, transaction references, wallet addresses, and any messages or emails with the other party. Don't worry if some details are missing — we'll guide you.

Yes. Everything you share is treated as strictly confidential and used only to assess and progress your case. See our Privacy Policy for full details.

Common cases include cryptocurrency investment scams, fake trading platforms, romance scams, phishing and account takeover, online marketplace fraud, unauthorised bank transfers (APP fraud), and disputed card payments.

Completely normal — and you have nothing to be ashamed of. Scams are run by organised, sophisticated criminals who target people of every background. We approach every case without judgement.

As quickly as possible. Many recovery routes — bank recalls, chargebacks, exchange freezes — have strict deadlines, and funds can be moved fast. The sooner you reach out, the more options may be available.

We start with a free evaluation, then build a lawful strategy tailored to your case. Depending on the situation, that can involve tracing funds, engaging banks and payment providers, issuing legal notices, and liaising with authorities. We keep you informed at every step.

No — and you should be cautious of anyone who does. Recovery depends on many factors outside anyone's control. What we promise is lawful, diligent effort, honest communication, and a clear view of what is realistic in your case.

Where appropriate and with your authorisation, yes. We engage banks, card schemes, exchanges, regulators and law enforcement through their proper, verified channels.

We explain any fees clearly and in writing before you commit to anything, so there are no surprises. The initial consultation is always free.

It's a fair and smart question — secondary 'recovery scams' that target victims are a real problem. We never ask for large upfront fees in exchange for guaranteed results, never promise a specific outcome, and are transparent about who we are and how we work. If anyone — including us — pressures you or guarantees recovery, treat that as a red flag.

Never. We will not ask for your passwords, wallet seed phrases, or remote access to your devices. Anyone who does is attempting to defraud you — stop and report it.