Bank & card chargeback assistance

If you paid by card or bank transfer, you may have rights to dispute the transaction through chargeback or recall procedures. These schemes have strict deadlines and evidence requirements — we help you build a strong, well-documented claim and present it correctly the first time.

How the process works

1. 1

   We confirm which dispute scheme applies to your payment method.

2. 2

   We help you gather and organise the evidence each scheme requires.

3. 3

   We assist in preparing and submitting the chargeback or recall request.

4. 4

   We help you respond to any follow-up questions from your bank or card issuer.

What you can expect

• Help acting within the strict scheme deadlines — speed matters.
• A properly evidenced claim rather than a rushed submission.
• Realistic guidance on what these schemes can and cannot do.
• Support whether or not the first attempt succeeds.